Jenga Privacy Notice

1. About this Notice

This Privacy Notice explains how Jenga collects, uses, and protects your personal data when you interact with our website or mobile application. It describes what data we collect, how we use it, and your rights regarding that data.

2. Who We Are

Jenga is a Ugandan-based online hardware store specializing in the sale and delivery of building materials. We operate through our web and mobile platforms, allowing customers to browse, purchase, and receive construction and home improvement supplies with ease.

This platform is operated by Jenga Technologies Uganda Ltd. Any personal data collected or provided to Jenga is controlled by this entity.

3. The Data We Collect About You

“Personal data” means any information that identifies or could identify you. We collect and use personal data to provide, improve, and personalize our products and services.

We collect:

a) Information you provide to us, including:

• Name, phone number, email address

• Delivery address and billing details

• Login credentials

• Responses to surveys or promotional offers

• Preferences for communication or marketing

b) Information collected automatically or from third parties, such as:

• Device type, browser, IP address

• Usage data (pages visited, products viewed)

• Interaction with our platform (searches, downloads, orders)

• Social media public information (if you engage with us through those platforms)

4. Cookies and Other Identifiers

Jenga uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our services. You can adjust your cookie settings in your browser at any time. For more details, see our [Cookies Notice].

5. How We Use Your Personal Data

We use your data for the following purposes:

• Creating and managing your user account

• Processing your orders and delivering products

• Personalizing your shopping experience

• Communicating offers and promotions

• Conducting customer feedback surveys

• Complying with legal and regulatory obligations

• Detecting fraud or suspicious activity

6. Legal Basis for Processing

We process your personal data under these lawful bases:

• Consent: e.g., when you agree to receive our newsletters

• Contract performance: e.g., fulfilling your order

• Legitimate interests: e.g., fraud detection, service improvement

• Legal obligations: e.g., tax and record-keeping requirements

7. How We Share Your Personal Data

We may share your data with:

• Delivery partners and suppliers: to fulfill your orders

• Payment providers: to process your transactions securely

• Marketing service providers: for customer communication

• Legal authorities: when required by law

All third parties are obligated to handle your data securely and in accordance with this Privacy Notice.

8. International Transfers

Jenga primarily stores and processes data within Uganda. If data is transferred outside Uganda, we will ensure it is protected by suitable safeguards and treated in line with applicable privacy laws.

9. Data Retention

We retain your personal data only for as long as necessary:

• While you maintain an account with us

• For legal or operational reasons (e.g., resolving disputes, record keeping)

• Until you request deletion (unless retention is required by law)

When no longer needed, your data will be securely deleted or anonymized.

10. Data Security

We implement strict security measures to protect your data:

• Encryption of sensitive information

• Access controls for employees and contractors

• Monitoring for unauthorized access or breaches

If a data breach occurs, we will notify you and authorities where required.

11. Your Legal Rights

You have the right to:

• Access your data

• Correct inaccurate information

• Delete your data (“right to be forgotten”)

• Object to data processing or direct marketing

• Transfer your data to another service

• Withdraw consent at any time

You may close your Jenga account at any time by contacting support. Once closed, access to services will be terminated and personal data will be deleted unless legally required to retain it.

12. Contact Us

If you have questions about this Privacy Notice or want to exercise your data rights, contact:

Data Privacy Officer

We are committed to protecting your privacy and will respond to all valid requests in a timely manner.